Effective Date: 1st July 2025
Website: https://www.raphsonbd-com-511140.hostingersite.com
Company Name: Raphson Communication
Email: info@raphsonbd-com-511140.hostingersite.com | Phone: +8801700646567
1. Refund Policy for Online Courses
Our online courses (such as Amazon FBA Training, VA Training) are digital educational products delivered via instant access after enrollment.
Therefore, we follow a strict no-refund policy under the following conditions:
- If the course has been accessed or any lesson watched
- If any downloadable file (PDF, Excel, Resources) has been used
- If login has been shared or misused
Exception:
If you mistakenly enrolled in the wrong course and have not started it, you may request a change or refund within 3 days of purchase by contacting us directly.
2. Refund Policy for Virtual Assistant (VA) Services
Our Virtual Assistant services are fully custom and task-based, designed according to client requirements.
We offer no refunds for completed or ongoing services already delivered or in progress.
However, you may be eligible for a partial refund if:
- Work has not yet started
- You cancel a project within 24 hours of payment
- The task is undeliverable from our side (technical or team limitation)
Note: Refund amount will be adjusted after deducting any applicable transaction or processing fee.
Situations Where Refunds Are Not Provided
- Change of mind after course/service purchase
- Incomplete learning or misunderstanding course outcome
- Unused course access over a long period
- Client-side delay or unresponsiveness during VA work
- Payment for downloadable or consultation-only products
How to Request a Refund
If you believe you are eligible for a refund based on the conditions above:
Please email us with:
- Your full name
- Payment invoice or screenshot
- Reason for refund
- Service/course name
📧 Email: info@raphsonbd-com-511140.hostingersite.com
📞 Phone: +8801700646567
We will respond within 3 working days, and approved refunds will be processed within 7–10 business days via the original payment method.
Refund Abuse Prevention
To maintain fairness, Raphson Communication reserves the right to deny refund requests if misuse is detected, such as:
- Repeated refund demands
- Fraudulent payment attempts
- Use of course/content before requesting refund
In such cases, your account may be flagged or restricted for future purchases.
Need Help?
Feel free to reach out to our support team for clarification on this policy:
Raphson Communication
Level 10, Software Technology Park,
Agrabad C/A, Chattogram 4100, Bangladesh
🌐 www.raphsonbd-com-511140.hostingersite.com
📧 info@raphsonbd-com-511140.hostingersite.com
📞 +8801700646567